Time & Materials
If you require support services on an as-needed basis or per incident,
then Time & Materials is the most convenient support program for you.
Prepaid Block Billing
If you require support services on an as-needed basis or per incident and
would like to lower your hourly rate then a pre-paid service block is your best option.
If you are looking to forecast IT budgets, get a good hourly rate and prompt response times then a support retainer agreement is your best option.
If you are looking to add network engineers onsite for an extended period of time (one week to a year), then staff augmentation is the best solution for you.